Browsing by Author "Boz, Hakan"
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The Influence of Employee Attractiveness on Service Recovery Paradox: Facial Recognition and Eye Tracker Analyses
Koç, Erdoğan; Boz, Hakan; Boz, Burçin (Edusoft Publishing, 2019)This study aims to explore the influence of employee attractiveness on service recovery paradox by using Eye Tracker and Facial Recognition Software. Based on two service recovery scenarios an experiment was carried out ...