Usage Intention of ChatGPT for Health in Turkey: An Extended Technology Acceptance Model

Abstract

The use of ChatGPT is spreading rapidly in the world. Although studies on the use of ChatGPT in healthcare are widespread, there have been very few studies examining ChatGPT technology in the context of the extended technology acceptance model (TAM), particularly from the perspective of end users. This study aims to investigate users' perspectives on utilizing ChatGPT in acquiring health information, employing the extended TAM that encompasses social influence, trust, and perceived surprise factors. The data were collected from a total of 1135 ChatGPT users in Turkey, a developing country, using convenience sampling. Confirmatory factor analyses and structural equation modeling were applied. Findings revealed that the variables affected each other within both TAM and extended TAM models. While focusing on health consumers' experiences with the use of ChatGPT is referred as the novelty of the study, it provides new insights into the use of ChatGPT in health-based research from the user's perspective.