A comparative analysis of knowledge management practices in times of crisis in the digital age: Evidence from an emerging economy

Abstract

Time of crisis is an extraordinary state. Knowledge based crisis management reduces uncertainties in the management process, supports decision-making process and assists executives to overcome the crisis. However, as knowledge management (KM) increasingly becomes important in time of crisis, organizations reduce KM practices to optimize their costs. The objective of this study is to compare the KM practices of top 500 industrial companies of Turkey before and after the Global Financial Crisis by comparing 2008 data with the findings of 2004 study of the author. The results of this study show that there are several developments of KM applications in time of crisis, particularly decreased use of some significant knowledge management technologies such as decision support systems, document management system, and data warehousing/mining. Copyright © 2015, IGI Global.